terms & conditions
We handle all orders and deliveries based on the following general terms and conditions. Orders only become binding upon our confirmation. We reserve the right to withdraw from an order without giving reasons if it can be assumed that the execution of the order represents a financial risk for us.
All our prices are quoted including value added tax in Swiss francs, ex works Fehraltorf Switzerland, plus shipping costs. We reserve the right to change prices at any time, the current prices are published online. The prices agreed upon when the contract is concluded are binding and include, if applicable, pre-paid recycling charges (VREG or VEG).
2. shipping costs
Shipment is made exclusively by DPD Switzerland, except for small items which can be sent by letter post. Postage is per parcel (max. weight and volume per parcel). For selected products, shipping is free of charge until revoked.
The postage will be charged as follows:
- DPD standard/classic (delivery within 24 - 48 h): Fr. 13.90
- DPD maxi/bulky goods (delivery within 24 - 48 h): Fr. 40.90
- priority letter post (delivery within 24 - 48 h): Fr. 2.15
The recipient must ensure that someone is present at the delivery address during the day in order to receive the parcel against signature. We will also be happy to deliver to a different delivery address, e.g. place of work, neighbor, etc. It is also possible to file a storage permit with DPD, in which case the risk of loss will be transferred to the recipient when the parcel is deposited.
You are also welcome to collect the products from us in Fehraltorf/ZH during the published opening hours. A pre-order is not absolutely necessary, but recommended in order to guarantee availability.
Deliveries are always made ex works using the most cost-effective method. We reserve the right to make technical changes in the sense of technical progress as well as changes in form, color and material. We deliver exclusively to recipient addresses in Switzerland and Liechtenstein, export shipments are generally not possible. If you require large quantities, please contact us.
4. delivery time
Orders received by us by 15.00 o'clock are shipped the same day, goods availability and logistics capacity provided. The expected delivery dates for products which are not available from stock are estimates and are only binding after our order confirmation.
5. methods of payment
You have the option of selecting the following payment types:
- Credit cards: Mastercard, Visa
- Postfinance: Postcard, Post E-Finance
- e-banking: Klarna IMMEDIATE bank transfer
- Advance payment (payable within 5 days net)
- Invoice (payable 30 days net):
We supply existing customers, companies registered in the commercial register as well as institutions, authorities and schools against invoice. In the event of late payment and new customers, we reserve the right to use other methods of payment.
6. delay of payment
If the term of payment is exceeded, we reserve the right to charge customary bank interest and reminder fees.
7. right of return
Items may be returned within 14 days of receipt in case of dissatisfaction if they are unused, undamaged and in their original packaging. The return postage will not be taken over by us, except in the case of returns for exchange due to faulty delivery.
Complaints regarding damaged or defective goods must be made in writing within 5 working days of receipt. Hidden defects are covered by a warranty of 2 years from date of invoice, except for parts subject to wear and tear and improper handling. It is up to us to decide whether we offer a free replacement or a rework. If a defect can neither be remedied by repair nor by replacement, the buyer can demand a reduction of the purchase price or cancel the purchase contract. Further claims are excluded unless we are guilty of intent or gross negligence.
9. retention of title
The delivered products remain our property until full payment has been made.
10. data protection
10.2 The Customer hereby consents to the storage of the personal data entered by him within the scope of the use of the website. This also applies to the storage of IP addresses that are transmitted each time the website is used. The customer also consents to the use of personal data for the personalisation of advertisements and product offers placed on the website. Personal data will not be passed on to advertisers.
10.3 The customer further agrees that the seller may use personal data of the customers for direct marketing purposes. This includes advertising to customers by e-mail and post, which can be revoked at any time.
10.4 All personal data will of course be treated confidentially. Only data necessary for order processing will be stored and, if necessary, forwarded to other service providers such as transport companies in order to be able to execute your order.
Place of jurisdiction and place of fulfilment Pfäffikon